FAQs on our 19th Edition and the Coronavirus
March 18, 2020
All Festival Updates Related to the Coronavirus COVID-19 Pandemic Will Be Posted to this Page
Updated April 3, 2020
Since making the very difficult announcement yesterday to cancel our festival dates in June and reschedule for fall, we can’t thank everyone enough for the outpouring of kind words and support.
We have received hundreds of emails and are truly touched. We can’t tell you how much this means to us as we begin navigating the myriad of details including artists’ schedules, visas, contracts, logistics and multitude of other factors that go into rescheduling the festival.
Our work is already underway and we will do our very best to deliver another fantastic festival for you in the fall. Your support at this difficult time is so appreciated. We honestly cannot do this without you.
We have also received inquiries on the new schedule, tickets, and refunds and we greatly appreciate your patience as we work to answer all your questions. We will get back to everyone.
Here are some frequently asked questions and answers based on the communication we are receiving, which we hope are helpful. We will continue to update these. If you don’t see your question here, email us at email@example.com.
Festival Date & Venue Questions
When will the new fall dates be announced?
We are hoping to announce this within a week. We are working closely with the City and venues to confirm availability.
Would you schedule this at the same time other major festivals are scheduled?
No, we are working with the City of Rochester on this and are sensitive not to do anything that would negatively impact other festivals or make it difficult for people who wish to attend both.
Are you working with other festivals elsewhere in the world on scheduling the new dates?
Many of you know that we work closely with other festival promoters in New York and Canada. So as much as we can yes. Our primary goal is to put together the best festival possible.
Will the venues be the same?
Right now, we believe most will be the same and we are working through those details now. We will announce the specifics as soon as we have confirmation. If any venues are not available we already have alternatives in mind.
Will my Club Pass be good for the new fall dates?
Yes absolutely. 3 and 9-day Club Pass tickets will be honored for the fall 2020 festival.
If we are unable to attend the festival on your new fall dates when you announce those, will we be able to redeem our Club Pass ticket for next year’s festival?
Yes. And we are going one step further knowing that people plan their schedules in advance. If our new 2020 dates do not work for you, we understand and will extend the period that your ticket is valid through our 20th Anniversary Festival in 2021. We realize that in these difficult times, our regular ticket policy needs to be amended and we are trying to be as flexible and accommodating as possible. A reminder, all Club Passes are transferable and shareable. So if you cannot use it you can transfer your pass as a gift to someone else.
I purchased tickets to a headliner show. Will those tickets be good for the fall dates?
Yes. Be assured that ALL ticket purchases for headliners for the original dates will be honored for the new fall dates if we are able to reschedule the artists. We are working now with the artists and their management to reschedule those shows. If we are unable to reschedule the shows we will issue refunds and will announce the details of that process as soon as those decisions are confirmed.
If you prefer, we will also provide a credit for that ticket purchase to apply to another headliner show.
We will be in touch with headliner ticket holders directly when information on rescheduled shows is available.
Can I donate my Club Pass or headliner tickets back to the festival to be used for others?
Yes and thank you for your generosity. We will be happy to provide your passes to music students or any other use you designate. Just let us know. We have already begun keeping a record of donations received and will be providing letters acknowledging your gifts. Thank you.
Can I get a credit for my Club Pass purchase and apply it to use for a headliner show if I cannot make full use of my Pass?
Yes. Please email us at firstname.lastname@example.org and we will take care of this as soon as we have a confirmed fall schedule. A reminder that all Club Passes are transferable and shareable. So you can also give your pass as a gift to someone if you cannot use it.
Can you credit my headliner show ticket purchase to a purchase of tickets or passes for the 2021 festival?
Yes. We are working now to set up our ticketing system to transfer those details to the 2021 year.
Thank you again for your patience and support as our festival team works hard to work through all the details in this new situation.
What are your plans now for the 2020 festival?
Here is the announcement we made April 2.
We are doing everything in our power to reschedule the festival and present it this fall. We are in communication with all venues. We will be offering all artists in our headliner, club pass and free show series a new slot on our schedule. Artists are anxious to work and perform. This is their life and mission as it is ours. So, during the next few weeks, we will be working hard to rearrange this schedule.
Although the music is not going to play June 19-27, we are going to do everything in our power to make it play this fall.
What steps are you planning to take during the festival to protect people’s health?
We will closely consult with health and government officials and follow their recommendations to assure that we are making plans that are in the best interest of our patrons. We will work with all venues to assure best public health practices during the festival including having hand sanitizer at each venue, training for staff and volunteers, and whatever additional measures are recommended by the Monroe County Health Department and CDC.
What if any of the venues are not open due to the owners’ decisions?
We are working with all venues to reschedule. We will continue to evaluate the situation and make decisions accordingly.
What can I do now to help control the spread of the virus?
Be safe, follow the CDC guidelines, care for one another as best as you can and let’s work to win the battle to contain Covid 19.
Thank you all for your patience and support as our festival team works hard to work through all the details in this new situation.
Here are the top official resources in Rochester to consult to keep yourself and others healthy.